Making Purchases Online with us is safe and secure!

We employ a strict protocol when collecting payment and order information from our visitors that does not compromise credit card information. Our online payment system is monitored and supported by Wachovia Bank, Thawte SSL and Verisign - the Internet's leading Online Payment and security providers. Our system is certified safe and secure!

To place an order on this web site you simply go to the item(s) you wish to purchase, select the quantity of item(s) and click the 'add to cart' button. This places that number of items into your 'shopping cart'. You can view the contents of your 'shopping cart' at any time by clicking the 'View Cart' link found in several locations on each page. Continue this process for all of the items you wish to purchase. When you are finished shopping click on the 'Checkout' link which is found in several locations on each page. This will transfer you to our secure checkout area where you will receive instructions on how to proceed. It is that simple!

We accept Visa, Master Card, American Express and Discover cards for credit card payments direct on the web site. To use your PayPal account please contact us so that we may issue you a PayPal invoice, you cannot purchase using PayPal directly from the web site.

Making Purchases Via Mail

We will accept orders and payments via mail if you send a U.S. Postal Service money order or other certified money order. To order by mail, simply print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to this address:

Silver Sun Imports, Inc.
3601 Plank Road #389
Fredericksburg, Virginia 22407

Please make certain to include ALL CONTACT INFORMATION and the exact nature and quantities of the items you wish to purchase. Personal or company checks are not accepted.

Contact Us if you have any questions about payments or placing an order.

*A note about the Fair Credit Billing Act. Under this act, your bank limits your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.

Return / Refund Policy

We pride ourselves in the professional operation of our business. There are instances though when a client is not satisfied with a product for some reason or an item arrives damaged. In these rare instances we will do our absolute best to remedy the situation by offering our clients a 3 day - no questions asked - return option. If your item arrives damaged or if you are dissatisfied with your item please contact us and we will give you instructions on how to return your item for full STORE CREDIT. *Note - this policy does not apply to shipping fees, which are non-refundable for any reason.

All refunds issued will be for STORE CREDIT ONLY. We offer no cash refunds or credits to accounts for any reason. Any returned merchandise will be issued store credit for the total amount of the returned merchandise only, shipping fees are non-refundable. There are no exceptions to these policies.

*NO ITEM CAN BE ACCEPTED AS A RETURN OR FOR A REFUND WITHOUT A RETURN AUTHORIZATION (RMA)! PLEASE CONTACT US IMMEDIATELY IF YOU WISH TO RETURN OR EXCHANGE AN ITEM OR REQUEST A REFUND.

Every item we sell is carefully inspected before it is shipped and is packed with extra care. If merchandise is defective or damaged upon receipt please Contact Us immediately after your package arrives for a return authorization (RMA) claim number. All claims MUST be made within 3 days of receipt of order. Shipping charges will not be refunded under any condition. Returned products must be in absolutely new and unused condition for refund for store credit or exchange.

Shipping Information

All purchases made from RoyalEggs.com are processed for shipment from our facility within 72 hours of receipt of payment.

Once processed the items will be shipped via UPS Ground Service which takes from 3 - 6 business days from the date they are picked up. UPS does not pick up on weekends or holidays.

If you require faster shipping go ahead and complete your order as usual but include a comment in the space provided during checkout stating the date you wish to receive the order by. We will charge you accordingly and expedite both the processing and shipping. Fees for this type of shipping vary depending on weight and location, they can range from $5.25 - $25.95 in addition to standard shipping fees. You may also contact us for expeditied shipping costs and procedures.

We pride ourselves on speedy order processing and shipping. In the rare case that your item is back-ordered or out of stock you will be notified and your order will either be shipped and the out of stock item will be shipped later OR if the item is expected within 7 days we will wait until your entire order is ready and ship the items together. Either way you will only pay a single shipping fee.

Shipping charges are calculated based on a system that factors in the quantity of items and/or the total purchase price of your order. Our shipping fees range from a minimum of $5.95 to a maximum of $24.95. Every item is shipped via standard ground service and is insured for the purchase value of the item.

*Please note - orders placed on weekends and holidays will be shipped in the order they are received. Holiday periods and certain other heavy mail times may delay orders. Please order early around the holidays.